GET IN TOUCH · LIVINGSTON, WEST LOTHIAN
Complaints
Process
Not happy with the service or you just want to give some feedback
Complaints Process
We're here to listen
Quiet Aesthetics aims to give the best possible care and treatment to our patients. We welcome feedback and comments about our services, and we aim to deal with any concerns or complaints promptly, courteously and efficiently.
We consider all feedback, comments and concerns a positive way of looking at what we do and making changes to improve the service we offer. All views, even those that are anonymous, are taken seriously, and our procedures are in line with the NHS Scotland Complaints Procedure.
How it works
Simple. Fair. Transparent.
We welcome all feedback, comments and concerns as a positive way of looking at what we do. We aim to deal with any concerns promptly, courteously and efficiently, in line with the NHS Scotland Complaints Procedure.
01
Provide feedback
You can provide feedback or complain in person, by phone, by email or in writing.
Tel: 01506 371026
Email: hello@quietaesthetics.co.uk
Unit 1 Bloom Farm, Main Street, Livingston Village, EH54 7AF
02
Analyse
You will receive an acknowledgement of receipt of your complaint within 48 hours.
03
Investigate and fix
The clinic will have 20 working days to investigate and resolve your complaint. It is hoped that most complaints can be resolved with direct negotiation with the complainant.
04
Escalation
You can complain to Healthcare Improvement Scotland at any time during the complaint process.
Tel: 0131 623 4342
Email: hcis.complaints@nhs.net
Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB
Want to Chat
Get in Touch
Our clinic is open all year round. You can contact us at any time by WhatsApp, text or email. We endeavour to answer all enquiries within 12 hours.
Main Street
Livingston Village
Livingston EH54 7AF
Get directions →
Ready to Begin
Start Your Skin Journey
Book a personalised consultation with Quiet Aesthetics